ARTICLE · 07 SEPTEMBER 2010

Tax Update - Monday 6 September 2010

Smith & Williamson

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HMRC has published online guidance on their complaints handling procedure, covering Preventing Complaints, Standards for Dealing with Complaints, Recognising and Defining a Complaint, Avenues for Complaints Recording Complaints, Dealing with Complaints, Cross Business Complaints, Complaints about Staff Conduct, Persistent and Vexatious Complaints, Complaints received via Elected Representatives, Complaints to the Chairman or Ministers, Complaints to the Adjudicator's Office, Complaints to the Pa

United KingdomTax

Smith & Williamson

1. General news

1.1. HMRC complaints handling

HMRC has published online guidance on their complaints handling procedure, covering Preventing Complaints, Standards for Dealing with Complaints, Recognising and Defining a Complaint, Avenues for Complaints Recording Complaints, Dealing with Complaints, Cross Business Complaints, Complaints about Staff Conduct, Persistent and Vexatious Complaints, Complaints received via Elected Representatives, Complaints to the Chairman or Ministers, Complaints to the Adjudicator's Office, Complaints to the Parliamentary Ombudsman, Financial Redress and Learning from Complaints.

www.hmrc.gov.uk/manuals/chgmanual/CHG200.htm

The section on dealing with complaints set out below contains an interesting comment (highlighted) on complaints regarding delayed repayments.

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