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ARTICLE · 13 JUNE 2019

Special Complaints Referral Centre

The Dubai International Financial Center entered into an agreement with Dubai Healthcare City Authority to ensure the utilisation of the services of the newly established Special Complaints Referral Centre.

United Arab EmiratesWealth Management

The Dubai International Financial Center ("DIFC") entered into an agreement with Dubai Healthcare City Authority ("DHCA") to ensure the utilisation of the services of the newly established Special Complaints Referral Centre. ("SCRC"). The agreement was signed at the Arab Health Exhibition by the chief justice of the DIFC Courts and the CEO of the DHCA. The agreement intends to build a concrete relations between the two entities by issuing a Memorandum of Understanding ("MoU") and seeks for a framework for DHCA for benefitting from the expertise of the DIFC Courts available by the way of Small Claims Tribunal ("SCT")

The SCT mediators have successfully handled over 400 matters. They employ a smart and amicable way of dispute resolution for claims up to AED 500,000. The DHCA has had more than 200 clinical partners ranging from medical centres, hospitals, laboratories, professionals from across the globe. As promulgated by the DIFC Courts, mediation is becoming a

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