Preparing For DORA: How Insurers Can Create Value And Build Resilience Through Digitalisation

The shift to digital is set to give insurance services a significant boost, providing customers with more personalised insurance choices and lowering the risk of fraud in the process. While the pace of digital adoption among insurers has lagged other industries due to typically fragmented legacy systems, it has the potential to accelerate from here on, driven by opportunities from new technologies and the ensuing regulatory response.

In this article, we will look at some of the key trends in digitalisation that are influencing the insurance industry, the impact of the Digital Operational Resilience Act (DORA) regulation and how companies can capitalise on this opportunity to create value.