Three In Four Clients Change Legal Adviser Due To Service Dissatisfaction

Most businesses in Spain and Portugal have recently dropped at least one of their external legal advisers due to poor service or because they found a cheaper option

Almost three-quarters of clients in Spain and Portugal have changed their external legal advisers in the last two years, according to new research by Iberian Lawyer.

A total of 72 per cent of participants in the study said they had switched law firms during the period, with the most common reason cited being dissatisfaction with the legal adviser's work (cited by 62 per cent). Of the in-house lawyers who said they had ceased a relationship with at least one law firm in the last two years, other common explanations included: finding another firm that could do the work more cheaply (45 per cent); the preferred lawyer(s) at the firm joined a different firm; the firm's client service had deteriorated (41 per cent).