Good lawyers should be able to help their clients solve problems
and provide practical advice that can be easily implemented, says
Hiscox's Mónica Calonje Conde
When working with outside counsel, generating trust and building
a true partnership are vital components, according to Mónica
Calonje Conde, legal counsel for Spain at business insurance group
Hiscox. "It's a priority for us to create a trusting
relationship with the law firms we work with, and they must also be
authentic partners that accompany us in our business
development," she explains.
Calonje Conde says Hiscox has developed long-term relationships
with several law firms, which advise the company on regulatory
issues as well as the handling of claims. She adds that, when
dealing with a case, the legal team – consisting of four
lawyers in Madrid – conducts an initial analysis and, in the
majority of cases, given the team's "ample technical and
legal experience", it is able to resolve the
