The lockdown regulations, as amended on 2,16 and 20 April 2020,
designate which financial services businesses are "essential
services", permitted to operate from places of business during
the lockdown period.
On 9 April 2020, the Financial Sector Conduct Authority and the
Prudential Authority issued a joint directive (the
"Precautionary Measures Directive") to
financial institutions setting out the precautionary measures that
financial institutions must take when allowing essential staff to
render essential financial services from their place of business in
accordance with the amended lockdown regulations.
The Department of Trade and Industry and Health also issued
specific directions (the "Call Centre
Directions") to clarify the extent to which call
centres providing services (including financial services) to
international customers may operate and the conditions upon which
they may operate under the amended lockdown regulations
