The importance of good industrial relations in companies cannot be underestimated, in good times and in times of crisis.

Negotiation tactics are ordinary pieces of human behaviour which have worked and which are mostly applied unconsciously.

These articles address some negotiation techniques which, with practice, will provide better results for both parties.

People are not born as negotiators and as negotiating is not something we do naturally, negotiation is a learned skill.

Negotiation is the process by which we obtain what we want from somebody who wants something from us.