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AlixPartners' 14th annual Home Delivery Survey reveals a retail sector under mounting pressure: consumers now demand free delivery in under three days, with 52% boycotting retailers after just 1-2 failed deliveries, while 64% of executives report home delivery remains unprofitable. The study uncovers how AI is emerging as the critical lever to bridge the widening gap between escalating customer expectations and deteriorating fulfillment economics.

I've been advising businesses on technology strategy for more than 30 years.