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MetLife's Institutional line of business asked experts to work with the eBusiness application development team to help it establish and build an integrated service portal. The new portal would provide a single point of access to all products and allow individuals to perform online self-service such as enrollment, benefit inquiry and other transactions using electronic signatures.

On 11 December 2019, the Government of India introduced the Code on Social Security, 2019 (Code) in the Lok Sabha.