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Knowledge, it has been said, is power. But as technology becomes ever more sophisticated, we will need more than knowledge to succeed in this rapidly changing world of work.

We will be discussing these issues in more detail in a webinar on 12 November 2020 at 12pm – join us by signing up here.

In the last two decades customer support and the contact centre have changed radically. Fading into the distance is the old world of crackly telephone lines and stamped self-addressed envelopes, and coming towards us at full speed is a brave new one, with more ways of getting in touch, a more demanding customer, and an ever closer link between service, sales and marketing meaning that providing a great experience is more critical than ever.

Manufacturers’ supply chains are growing enormously complex. With shorter product life cycles and ever-rising customer demands, as well as the increasing spread of distribution, manufacturing, sourcing, and engineering operations around the globe, companies large and small are finding it ever more difficult to synchronise all the pieces.

The Food and Drug Administration ("FDA") has greatly increased its activity around cybersecurity initiatives and medical devices

The UK National Cyber Security Centre has launched a new Cyber Adversary Simulation scheme designed to help organizations test their defenses against realistic cyber attacks. Unlike traditional penetration testing, this capability-led approach requires approved providers to use adversarial thinking and bespoke tactics to systematically evaluate how well organizations can prevent, detect, and respond to sophisticated threats. The scheme targets high-risk entities including critical infrastructure operators a

On 14 June 2018, the European Commission appointed a High-Level Expert Group on AI to support the implementation of the Commission's strategy on AI and act as the steering group for the newly-established AI Alliance.

The Information Commissioner’s Office (ICO) had reason to celebrate earlier this month. A married couple were successfully prosecuted for illegally obtaining and selling personal information contrary to s.55 Data Protection Act 1998 (DPA).

Ferrari's first fully electric vehicle, the Luce, represents a dramatic shift in the company's intellectual property strategy, with more patents filed during its development than in the previous 74 years combined. The article examines the groundbreaking technologies behind this milestone, from quad-motor powertrains and Halbach array magnets to Formula One-derived hybrid systems, revealing how Ferrari is leveraging patent protection to secure competitive advantage in the electric vehicle era.

Technology decision makers, notably CFOs and CIOs, are facing the reality that their organisation's computing technology and data will at some point be "in the cloud".

UK Information Commissioners' Office (ICO) issued an enforcement report on compliance with the rules regarding obtaining consent to the use of cookies and similar technologies.

At the heart of engineering is the quest to conquer uncertainty through innovation. This can apply in relation to the laboratory formulation of a new compound or an attempt to exceed the recognised barriers of a manufacturing process. To engineer is to create, and yet there seems to be reluctance in many organisations to explore outside their research or product development departments for innovation that would qualify for the generous UK Research and Development incentives.

The English High Court has dismissed a number of claims of copyright infringement brought by SAS Institute Inc against a rival developer. .

An unusual take on diversity at Deloitte from Stefanie Jameson.