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Believe it or not law firms are really investing in Artificial Intelligence ("AI"), the capability of a machine(s) to imitate intelligent human behaviour.

In the bustling world of legal practices, where many documents could be the linchpin of a case, efficient document management is not just a convenience — it’s a necessity. Yet, many law firms find themselves entangled in the chaos of outdated document management practices and systems, where vital information is often buried in physical file cabinets or lost in disorganized digital folders scattered across multiple applications.

A missing document. Multiple “final” versions of the same contract. Time wasted searching through inboxes. Sensitive information stored in the wrong place. These challenges are all too familiar for firms trying to manage legal work with generic file storage tools not designed for the realities of modern legal practice.

I can’t remember the last time a managing partner asked me which model scored higher on a benchmark. I can remember plenty of conversations about governance, adoption, security, and whether AI can actually work with the firm’s knowledge.

A new associate joins a complex matter and spends days reconstructing context that already exists somewhere in the firm. A partner asks whether the firm has handled a similar issue before, and the answer depends on who happens to be in the room. A senior lawyer retires, and decades of judgment, precedent, and practical knowledge become harder to reach.

The growth of cloud computing as a means of obtaining computer and IT service presents opportunities and challenges for law firms.

Legal AI tools have moved from novelty to necessity. Firms have signed contracts, run pilots, and rolled out generative AI assistants with significant budget behind them. Yet when leadership asks the inevitable question, “what’s the return?”, the answers get murky fast.

Nobody builds systems that way anymore, which is roughly his point about the systems everyone is building today. He thinks large language models are simply the current enabling technology, and that in 10 years we’ll find it remarkable that we ever thought this was how you did AI

There’s a moment most legal professionals know well. It’s 10:00pm. The closing is tomorrow morning. One document changed. And now someone, usually a paralegal, is rebuilding the entire binder from scratch.

Moving from scattered experimentation to a structured approach legal teams can actually adopt. Ask a law firm CIO or corporate legal leader whether the organization has rolled out AI, and the honest answer may depend on where they look.