Many companies are currently taking a hard look at their operations after one of the worst economic downturns in nearly half a century.

Perhaps the most significant new and evolving development in outsourcing is competitive procurement. More and more customers are approaching the process of choosing an outsourcing service provider through a competitive bidding process with the use of more effective RFPs and a more disciplined process governing responses.

Much attention has been focussed recently in Canada on the privacy issues arising out of the use of service providers for data processing services where the data is either stored in the U.S. by a U.S. organization or is stored in Canada by a Canadian organization where such organization has a U.S. affiliate (in each case, a U.S. linked service provider).

Outsourcing — the practice of handing over responsibility for the execution of many IT functions to an outside supplier like IBM — can be a shrewd business strategy in any economic climate.

There is no doubt that vendors of software and technology services will be adversely affected by the current global financial crisis.

In past editions of the TLQ, we have discussed on several occasions the various substantive provisions of outsourcing, offshoring and similar tech commercial agreements,

To meet changing business objectives, a business may transfer, sell, lease or outsource a part or all of its operations to another business. From an employment perspective, this means that an employee may cease employment with a vendor and accept employment with the purchaser.

While it is not possible for customers to completely insulate themselves from the risks associated with supplier instability, there are a few proactive steps that customers can take to manage and mitigate those risks.

The outsourcing field and the use of temporary foreign workers has been in the news of late, so much so that the average Canadian may think that the temporary foreign workers program is synonymous with outsourcing transactions.

DRG Outsourcing (Pty) Ltd retrenched three employees in January 2023. The employees referred an unfair dismissal dispute, which found its way to the Labour Court.

You have an important outsourcing agreement that is coming to an end. It's a significant contract for your organization.

Last month’s column considered the core price-related rationales for renewing IT outsourcing deals early: the customer gets the benefit of immediate lowered prices; the supplier gets the certainty of a new five-to-seven year agreement.

Wondering about outsourcing your data to the U.S.? What follows is an update to one of our most popular posts: Outsourcing by Canadian Companies: Another Look at the USA PATRIOT Act, originally written in January 2013.

Did you know that Canadian businesses have legal obligations under Canada's federal privacy law, the Personal Information Protection and Electronic Documents Act, when they engage third-parties to process personal data?

On April 25, 2023 the Office of the Superintendent of Financial Institutions (OSFI) released a new revised version of its B-10 guideline on third-party risk management (the Guideline).

When outsourcing to IT service providers, customers should be aware of the risks posed by their suppliers’ use of subcontractors and take steps to manage those risks.

Sensitivity to how personal information is collected, used and disclosed is growing. With this sensitivity has come a heightened awareness of the many privacy issues that can crop up when dealing with personal information.

Canadian businesses must consider whether USA PATRIOT Act issues will affect them. This article outlines the relevant provisions of the legislation and analyzes its possible effects north of the border.

Transaction teams involved in buying or selling a business, or part of it, need to fully understand the value and complexity of the information technology assets that form part of the deal.

On August 4, 2020, the Office of the Privacy Commissioner of Canada (OPC) released a set of findings1 concerning a decision by TD Canada Trust (TD)