The Office of the Superintendent of Financial Institutions (OSFI) recently released the final version of its revised "Guideline B-10 on Outsourcing Business Activities, Functions and Processes" (Guideline).

The Office of the Superintendent of Financial Institutions (OSFI) recently released the final version of its revised "Guideline B-10 on Outsourcing Business Activities, Functions and Processes" (Guideline).

Technology and business process outsourcing is going global and law firms worldwide are embracing this specialized practice area.

This is the last instalment in a series of articles outlining steps customers can take to improve their RFP process when sourcing complex services.

Changes to the Temporary Foreign Worker Program, including hard caps on the length of time temporary foreign workers can stay in Canada and new sanctions against employers who fail to comply with their commitments to temporary foreign workers, are slated to take effect on April 1, 2011.

Over the past couple of years, I have noticed that organizations engaging in outsourcing activities are increasingly willing to rely on service providers’ standard service descriptions.

It is an unfortunate truism that we can often learn from the misfortunes of others, and this is certainly true with respect to privacy breaches.

Organizations are increasingly retaining the services of individual contractors rather than hiring employees in order to increase the organization's flexibility and obtain special expertise on an as-needed basis.

The Ontario government has released new guidelines for hiring consultants. All consulting contracts will now be subject to a competitive hiring process and consultants may no longer bill the government for hospitality, food expenses or incidental costs.

The Office of the Privacy Commissioner of Canada has released a decision that clears up some uncertainty surrounding outsourcing in view of Canada’s federal privacy statute, the Personal Information Protection and Electronic Documents Act (PIPEDA).

While outsourcing is not a novel concept for many business organizations, we have noted that it is increasingly being used by clients in the construction sector and is impacting the planning, procurement and implementation of major construction projects.

Assuming the effects of COVID continue for at least a few more months, it seems unlikely that the world of work will ever ‘go back to normal' now.

Outsourcing and cloud computing service engagements are fraught with financial, security and other risks, especially if dealing with an unproven service provider.

In this series of articles, we discuss a couple of steps that customers can, and should, take to improve their RFP process when sourcing complex services, such as business process outsourcing or multi-vendor services.

If you watch TV, read the news or plug in to almost any form of media lately, you’ve likely heard about the coming of the "cloud."

The reemergence of supply chain uncertainty as a key business concern is an impetus for middle market companies to explore how technologies and outsourced solutions can boost their supply chain resilience.

In response to industry feedback after its initial release of the Information Security Guideline, BC Financial Services Authority (BC FSA) has issued.

Determining the service levels that a service provider will have to meet in performing its obligations under an outsourcing arrangement is a critical aspect of the negotiation process.

On October 21, 2004, the <I>Freedom of Information and Protection of Privacy Amendment Act, 2004</I> (the Amendments) received Royal Assent. The Amendments purport to address the implications of the <I>Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act</I> of 2001 (commonly referred to in the U.S. and Canada as the USA Patriot Act).

Outsourcing and sub-contracting often make good sense from a business perspective.