Numerous complaints have been made by associations representing
traders from various sectors due to the problem of unavailability
of the platform where economic operators have to register. As a
result, the Ministry of the Economy announced the extension of the
deadline for operators to register until 31 December of the current
year. The original deadline was 1 July of this year.
The Electronic Complaints Book was created by Decree-Law no.
74/2017 of 21 of June as part of the Simplex Measure "Simpler
Consumer Information". The Decree-Law requires traders to make
the complaints book available in electronic and physical formats.
Its main aims are to make it possible to submit complaints in
electronic format and to enable people to submit requests for
information relating to the defence of the consumer or user. In the
first phase, the obligation to register the electronic complaints
book applied only to providers of essential public services. The
other economic operators
