Instituting Operational Excellence In Today’s Human Resources Operations

People have become accustomed to the ease, speed and intuition of the on-line shopping experience. They now want this in other aspects of their daily lives, including their interactions with HR. Organisations also want HR to inform workforce plans with the same rich data and analytics used in customer profiling and other forms of business intelligence. The credibility HR needs to play a full part in strategic management depends on its ability to meet these demands.

At the beginning of 2014, we surveyed 150 organisations from around the world to find out whether their operational teams are equipped to meet these expectations. This publication is an analysis of the findings of that survey and highlights those factors that marks out the most effective HR operations and the developments needed to keep up with the constantly rising bar of business demands.