ARTICLE · 01 OCTOBER 2015

MFSA Consumer Complaints Annual Report Published

MFSA – Malta Financial Services Authority

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The Consumer Complaints Unit Annual Report for 2014 was published this month, featuring extensive details on the operations, major initiatives and key challenges faced by the Unit throughout the year.

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MFSA – Malta Financial Services Authority

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The Consumer Complaints Unit Annual Report for 2014 was published this month, featuring extensive details on the operations, major initiatives and key challenges faced by the Unit throughout the year.

Over the twelve-month period, the Unit received a total of 127 formal complaints and 251 enquiries. Just over one quarter of these complaints were related to cross-border issues. The most popular type of complaint concerned investment products, followed by insurance and banking products.

Introducing the Report, MFSA Chairman Prof. Joe Bannister noted that the procedures followed by the Unit to investigate complaints reflect the Authority's commitment to maintain its dispute resolution mechanism impartial throughout the whole investigation process.

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