UNDERSTANDING YOUR RIGHTS
Introduction
In this modern day and age, one can easily purchase their
favourite items and/or goods, with just the touch of a finger. As
simple as the purchase procedure is, delivery of such items and/or
goods are often efficient and almost immediate.
However, what happens when the items and/or goods do not get
delivered? Rather, what happens when the items and/or goods
delivered are not as packaged or promoted. To make matters worse,
what happens when the "marketplace" where these items
and/or goods are purchased, do not provide a reasonable and/or
effective method to resolve your grievances?
In Malaysia, the Tribunal for Consumer Claims is an independent
body established to protect your rights. This independent body is
established under Section 85, Part XII of the Consumer Protection
Act 1999. The Tribunal operates under the Ministry of Domestic
Trade, Co-Operatives and Consumerism.
