Monopolistic Practices Of Touch ‘n Go: Consumer Or Competition Issue?

Key Takeaways

The complaint from the Federation of Malaysian Consumers Association ("FOMCA") on Touch 'n Go's ("TnG") monopolistic abuses on consumers and the response from Malaysia Competition Commission ("MyCC") reveal confusion among consumers about the jurisdiction over consumer protection issues in Malaysia. Although competition policy and consumer policy have different approaches to the market, they share a common goal of enhancing consumer welfare. In Malaysia, MyCC is primarily tasked to focus on competition policy. There is a need for stronger coordination between all levels of government and agencies involved in consumer protection issues to address the challenging competition and consumer policy landscape in Malaysia.