Digital Is Changing The Nature Of Service Support Strategies

• With the transformation to a digital service focus, IT operational as well as IT vendor and sourcing leaders must change how they build new services, combining internal/external teams that provide expertise and support.
• Moreover, multi-sourcing is becoming the norm for many organizations that are today at the third or fourth outsourcing generation contract.
• Organizations need to craft a modern service integration and management framework (SIAM) to ensure end-to-end consistency of the IT value chain and manage the 'intersections' in a multi-sourced environment.

How are cloud and digital changing the nature of service design strategies?

Digital is transforming the industry and organizations today need to rethink the way they are developing and supporting IT services in order to achieve even higher business outcomes.