An ICT Risk Management Must For Banks

The challenge for IT organisations today is to improve their services while simultaneously reducing the costs they incur, a challenge usually met with the continuous service improvement approach. This approach has two steps: (1) assess the maturity of the key ITIL processes to identify areas for improvement and (2) enhance the functionalities of the supporting ITSM platform.

However, improving ITIL processes should not be an individual exercise for each process (incident management, problem management, change management, etc.) but should be done holistically. To be successful, process improvement initiatives take into account interactions between individual processes, as well as the availability of accurate information on managed IT assets.