A good culture is the foundation upon which a compliance control
framework is built and operates.
We are used to hearing how a good organisational culture
attracts the best talent, enhances employee engagement and
retention, increases customer satisfaction and improves reputation.
It can be measured using a number of metrics, such as employee
retention rates, increased productivity and diversity of the
workforce.
Regulators around the world have been focused on culture for a
while, believing that a healthy culture helps ensure good conduct
and deliver good customer outcomes. Did you know that some
regulators look at company profiles on websites such as Glassdoor,
which provides insight into organisational culture through the eyes
of employees?
