Channel Islands Financial Ombudsman – Notes For Pension Providers

This note has been prepared primarily for providers, managers and intermediaries of pension schemes in Guernsey, but the principles discussed may also apply to other financial service providers in Guernsey described in the box at the end of this note. You may wish to take further advice if you believe the Channel Islands Financial Ombudsman ("CIFO") might be relevant to you.

Overview

• You should consider whether or not you may be subject to the jurisdiction of CIFO
• If so, you should review your internal disputes resolution procedure to ensure it conforms with CIFO's model procedure
• If you are faced with a dispute, you may wish to take careful advice on how to resolve it