More Service Opportunities Automotive Weekly

There's ample room for auto dealers to grow their service drive business, based on recently measured consumer demand and pain points. A CDK survey of over 2,000 vehicle owners shows that dealers are leaving things to be desired in some service categories, including communication and convenience, particularly among the youngest consumers. The trends are particularly significant since the poll found nearly a third of consumers are "doing everything possible to keep their car running." While dealers excel on tire rotations and cabin filter replacements, they score behind competitors in most other categories, the research found. Appointment booking is one of the biggest areas dealers could improve in.