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ARTICLE · 18 FEBRUARY 2021

Transportation Notes: Air Carrier Avoids Liability For Refusal To Transport Disruptive Passenger

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The British Columbia Civil Resolution Tribunal (BCCRT) recently ruled on a dispute involving an air carrier refusing to transport a disruptive passenger.

CanadaTransport
Carlos Martins
Carlos Martins
Emma Romano
Emma Romano
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The British Columbia Civil Resolution Tribunal (BCCRT) recently ruled on a dispute involving an air carrier refusing to transport a disruptive passenger.

In Serbinenko v. Air Canada, the BCCRT found that the carrier, Air Canada, had presented sufficient evidence - a contemporaneous report, Passenger Name Record, and a witness statement from the lead flight attendant - to demonstrate that the passenger had been disruptive, and that Air Canada was therefore justified in refusing to transport the passenger.

The Facts

The Applicant was a passenger with a valid ticket and boarding pass for an Air Canada flight on December 13, 2019 from Las Vegas, Nevada to Vancouver, British Columbia.

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