The insured's duty to cooperate in a post-loss investigation
includes the duty to provide accurate information from the
outset.
The insurer's post-loss investigation is an essential
component of the indemnification process. Depending on the
circumstances, however, it can be complex and give rise to conflict
between the insurer and the insured regarding the scope of their
respective obligations.
In
Anderson c. Intact, compagnie d'assurances, the
Court of Appeal of Quebec was specifically asked to rule on the
appeal of an insured, whose action against his insurer for payment
of an insurance indemnity was dismissed due to his lack of
cooperation with the insurer's investigation.
