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ARTICLE · 06 JULY 2018

CCIR And CISRO Release Draft "Fair Treatment Of Customers" Guidance

The Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO) recently jointly released draft guidance entitled ...

CanadaInsurance
  • The Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO) recently jointly released draft guidance entitled "Guidance: Conduct of Insurance Business and Fair Treatment of Customers" ("Draft Guidance").
  • The Draft Guidance sets out the expectations of CCIR and CISRO regarding the fair treatment of customers by insurance businesses.
  • One aim of the Draft Guidance is to encourage consistency in fair treatment expectations across all Canadian jurisdictions (CCIR and CISRO are umbrella organizations of provincial and territorial insurance regulators). As the Draft Guidance recognizes, the harmonization goal is complicated slightly by the fact that some jurisdictions are already in the process of independently developing similar, but slightly different, frameworks (e.g. the Financial Services Commission of Ontario (FSCO) draft guideline that we recently discussed and the British Columbia Ministry of

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