On 19 July 2022, the Ministry of Post and Telecommunications
issued Prakas No. 82 on the Quality of Telecommunications Services
("Prakas") to determine key quality
indicators, measurement methods and monitoring mechanisms of the
quality of telecommunications services.
The determination aims to:
a. Ensure that information related to telecommunications
services quality provided by telecommunications operators is
accurate, acceptable and comparable;
b. Provide information in relation to options, price and quality
of the telecommunications services;
c. Protect consumer interests in receiving quality
telecommunications services in accordance with the fee paid;
d. Provide information to telecommunications operators in order
to prepare the plan to enhance their telecommunications services
and network;
