Part 1 - Setting the scene, service levels and
data
The conversation usually goes a little like this when you ask
most cloud services providers to amend their terms.
"We're a one to many provider, our pricing is based
on having a single offering with a consistent approach to
risk"
"We don't control your data, the solution allows
you to configure appropriate protections and you are responsible
for back-ups"
"We don't even know what sorts of data you use
through the solution"
At this point, it's time to do a practical risk assessment
to work out which key issues you want to raise for negotiation,
having regard to the factors which mitigate the risks associated
with the agreement at a top level, such as:
