The Challenge
We were asked to transition the hearing format for Royal
Commission into Violence, Abuse, Neglect and Exploitation of People
with Disability (DRC) into a virtual/ hybrid environment to allow
hearings to continue through COVID-19.
Each state and jurisdiction have different rules and COVID-19
related restrictions in place that can change significantly at any
time. The necessity to transform the previous project plan for the
DRC required a considerable transformation of most of the eHearings
service offerings. Prior to COVID-19, the DRC had conducted
numerous public hearings remotely while the Permanent Hearing room
in Brisbane was still in development. The remote hearings included
Townsville, Melbourne, Brisbane and Sydney. The DRC concluded that
the earlier approach was inadequate for operating during COVID-19.
Consequently, significant technological transformation was required
to accommodate the new requirements.
