Customs brokers/forwarders – Your terms and conditions may not be enforceable

The low pricing and tight margins of customs brokers and freight forwarders are based on a business model that passes as much risk as possible onto the customer. Unexpected costs, damaged goods, delay – these are all the responsibility of the customer. However, new legislation limits the ability of brokers and forwarders to rely on one sided contracts with customers. This is crucial for brokers and forwarders. Consider how your business would work if you couldn't pass on the costs of an airport strike or you couldn't seek repayment of customs duty paid on behalf of your client. If your terms are not updated, you may lose protections you need.

What is changing and how it will impact customs brokers and forwarders