The requirements for defects warranties given by
manufacturers, retailers and service providers to consumers will be
regulated from 1 January 2012
The defects warranty in your current terms and conditions
probably says that you will repair or replace the goods or
services, if a defect occurs within the warranty period (or words
to that effect).
But from 1 January 2012, this warranty will no longer be good
enough. Regulation 90 of the new Competition and Consumer
Regulations requires your defects warranty clause to include a
bunch of other things the Australian Consumer Law (the new Trade
Practices Act) deems to be fairer on consumers.
For example, your defects warranty clause must set out the exact
procedures for claiming under the warranty, how a consumer can
claim costs they have incurred in making such a claim, as well as
the inclusion of the following words:
