The Albanian Minister for Standards and Services recently
announced the closure of 95% of the public service counters by the
end of April. Almost all applications and claims, from now on,
should be submitted online, and all official documents will be
issued electronically as of May 1st 2022.
In the past, only specific public services were available
online, via the official government portal "e-Albania".
Citizens were able to make tax declarations, receive
personal/business certificates, and, as of recently, apply for VAT
refunds online. Now, the government has enabled online sections for
the issuance of any kind of certificates and other public services
whilst citizens will also be assisted, online, by a particular
Helpdesk for any issue, question, or report regarding these
services.
