Client Satisfaction KPI Reports

Understanding how your clients rate your service gives you a clear, evidence-based view of where you stand. Our Client Satisfaction KPI Report draws on feedback collected through Legal 500 research, benchmarking your performance against market averages and named competitors.

Using client feedback gathered through our research process, we assess performance across the areas that matter most to clients, including:

• Quality of partners and associates
• Partner engagement and availability
• Communication and case management
• Billing transparency and value
• Efficiency and service delivery
• Industry and sector knowledge
• Overall client service

The report provides:

• Your current client satisfaction scores against market and competitor benchmarks
• Net Promoter Score (NPS®) analysis
• Performance rankings and industry comparisons
• A clear, standalone view of where your firm stands today

For firms who want to track performance over time and act on it continuously, rather than a single point-in-time view, our CXI (Client Experience Index) subscription builds on this with multi-year trend analysis and ongoing intelligence.