‘Attentive, efficient, supportive, explained things step by step.’

‘Spent as much time as I needed to explain the legal process, answered questions clearly and concisely. Listened well.’

‘One of the leading claimant product liability firms with a team to match. Extremely experienced at all levels, whether group or individual cases.’

‘Mark Harvey is a partner with masses of experience, including as lead solicitor in large GLOs. He was a member of one of the Commission’s expert working groups on product liability reform.’

‘Aidan Lloyd displays really good attention to detail.’

‘Pauline Roberts is very experienced in product liability cases.’

‘Catherine Harris was very helpful, and had an extremely good grasp of the detail of the claim. She was adept at drafting both the schedule of loss and witness statement based on the instructions.’

‘Hugely experienced product liability team that seems to have been involved in the majority of the major product liability group actions over the last 25 years. Fantastically well-resourced team, outstandingly efficient.’

‘Tim Annett deployed considerable resources, contacts, expertise and experience to manage the whole process – from finding the right technical experts to investigate the cause of the defective product to identifying the appropriate medical experts to assess the injuries and medical conditions caused by the product defect.’

‘We really appreciate having Tim Annett, a talented and experienced partner, managing our case, and being the single point of contact, which means we can maintain consistency and have streamlined communications. In addition to being experienced and knowledgeable in product liability cases, he is great at explaining to lay people like us the technical legal complexities whenever we have questions.’

‘Strong market presence, good client handling, and good reputation.’

‘Sallie Booth is highly strategic in her management of product liability claims, and she brings a huge amount of experience. She is dogged with defendants and as a result usually achieves superlative results for her clients.’

‘Tim Annett and Catherine Slattery are excellent with clients. Very good at instructions.’

‘The Irwin Mitchell product liability team are very well resourced, which is necessary for claimants bringing product liability claims against large companies. They are willing to back claims to trial which defendants are aware of and helps achieve settlement results. Irwin Mitchell have access to some of the best respected product liability experts which is essential in this type of litigation.’

‘Tim Annett is highly experienced and very well respected in this market. He is not phased by difficult litigation and is great to work alongside for that reason. He has tremendous technical knowledge combined with a commercial approach. He achieves very good results for his clients.’

‘There are few firms who have the experience, staff or resources to take on large group actions which often proliferate in product liability claims. Irwin Mitchell has a very long and illustrious record doing this and they are credited with being in many of the most high-profile claimant product liability actions. They often are the lead solicitors in group actions given their huge experience.’

‘Excellent reputation and experience in product liability matters. There are not many actions where they are not involved somewhere!’

‘Sarah Moore provides real attention to detail in cases. Lots of experience, understands everything about it, and a thought leader as member of the British Institute of International and Comparative Law Product Liability Forum.’

‘Jill Paterson and Thomas Jervis are both excellent in claims involving regulatory challenges.’

‘Leigh Day are leaders in the product liability field in my opinion. Their team have an unparalleled knowledge of the area and they are prepared to take new and untested points where appropriate. They work extremely hard for their clients and are also delightful to work with!’

‘Tom Jervis is a product liability star with great instincts and a real depth of knowledge of the area.’

‘I consider Leigh Day to be at the forefront of promoting product liability claims in the UK, particularly those involving group actions. They have unique experience of some of the most challenging claims, many involving jurisdictional issues and overseas defendants. They are not afraid to take on large corporate interests.’

‘Jill Paterson is a brilliant lawyer and delightful to work with. She brings such experience to every claim.’

‘Philippa Wheeler is a great lawyer with an inquiring mind. She is adept at pursuing her client’s best interests.’