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Multi-jurisdictional outsourcing: transition and transformation issues

May 2009 - Finance. Legal Developments by Walder Wyss Ltd.

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Outsourcing invariably means change, and change invariably means problems. Nowhere is this correlation more applicable than during the first months or even years of an outsourcing relationship. Frequently reported problems relate to excess costs and delays in the implementation of projects. Operational issues during or after the migration of services can also occur, which can range from minor performance problems to major outages.

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© This chapter was first published in the PLC Cross-border Outsourcing Handbook 2009. For further information or to obtain copies please contact, or visit

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