Each year we survey hundreds of thousands of clients on the legal services they receive, allowing us to recognise the best-performing firms for Client Satisfaction.
We assess Client Satisfaction using four different headline criteria:
- Lawyer and team quality
- Billing and efficiency
- Sector knowledge
- Net Promoter Score (NPS®)
Net Promoter Score (NPS®) is a client experience metric first devised by Bain & Co, resulting in the only valid globally comprehensive law firm NPS® ratings in the market.
Client Satisfaction accolades for each of these headline criteria are awarded to the top 30% performing firms nationally (subject to data validity/market size).
We assess law firm performance over a four-year period.