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Hugh Potter, Senior Partner

Senior Partner Hugh Potter explains how Potter Rees Dolan is going from strength to strength

1) What do you see as the main points that differentiate Potter Rees Dolan from your competitors

We are a niche practice which provides a highly specialised service to our clients the vast majority of whom have suffered a brain or spinal cord injury with life changing and lifelong consequences. We provide all round advice to our clients including pursuing compensation claims, use of a Deputy or Trustee and the Court of Protection and welfare benefit entitlement. Most of our clients live in the North West although many live further afield. There are 50 lawyers and support staff here and the vast majority have many years’ experience in dealing with claims of the utmost severity and complexity.

2) Which practices do you see growing in the next 12 months? What are the drivers behind that?

The niche practices with a good track record and reputation should remain strong. Clients rightly are choosy and often demand much more from their solicitors than broad re-assurances that ‘they will do a good job’. Clients want the solicitors they pick to be able to advise about all aspects following a life changing injury.

3) What's the main change you've made in the firm that will benefit clients?

We have expanded our clinical negligence team and also our private client department so that as well as advising as we always have about Trusts the Court of Protection and welfare benefits we can advise about specialist wills and probate.

4) Is technology changing the way you interact with your clients, and the services you can provide them?

We have invested our time and money in developing a brand new and more efficient accounts system which amongst other things allows us to monitor much more easily costs so that they remain within Budget and also generates automatically the necessary court documents

5) Are clients looking for stability and strategic direction from their law firms - where do you see the firm in three years’ time?

I anticipate that our core business will remain the same for the foreseeable future. I expect we will continue to try to add on specific services for our client group and so grow a little. We also intend to expand our focal points for attracting clients within the North West and which itself may result in expanding our litigation departments to a limited degree. I anticipate that the drive for paperless offices will continue as will the need to allow flexible working.

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