Potter Rees Dolan > Manchester, England > Firm Profile

Potter Rees Dolan
M15 4PZ

Insurance > Personal injury and clinical negligence: claimant

Potter Rees Dolan specialises in both catastrophic personal injury and clinical negligence claims, and its lawyers are praised for their 'efficiency and empathy'. The clinical negligence team, led by Helen Dolan, focuses on brain injuries and spinal cord injuries such as cerebral palsy or cauda equina, and also handles failure to diagnose cases, surgical negligence and amputations. On the personal injury side, the practice has a strong reputation for complex brain and spinal injury cases, injuries requiring amputations, serious orthopaedic injuries and criminal injuries. Hugh Potter leads the team; 'excellent communicator' Richard Edwards is also recommended.

Practice head(s):

Helen Dolan; Hugh Potter

Other key lawyers:

Rachel Rees; Richard Edwards; Gary Herbert; Helen Shaw; Alison Hartley; Jeanne Evans; Lesley Herbertson; Gill Edwards


‘Potter Rees Dolan is a bespoke firm – you really get a specialist product when you go to them.’

‘Helen Dolan is a force to be reckoned with.’

‘Gill Edwards – calm, reassuring and knowledgeable, always available whenever you need her. Very caring and understanding of our concerns.’

‘Richard Edwards gave clear advice in a complex situation and was proactive in driving the case forward.’

‘Jeanne Evans was amazing and felt like she had become part of the family – she always was approachable and always made us feel that she understood our worries and concerns.’

‘Lesley Herbertson has been exceptional from the start. She is always professional, easy to talk to, understanding, fast to respond and efficient.’

‘Rachel Rees is a peerless litigator whose thoroughness and acumen are exemplary.’

‘Helen Dolan is a standout leader in her field. She has very good attention to detail, excellent judgement, is a strong negotiator and is excellent with clients.’

Potter Rees Dolan is a Manchester firm with a national reputation in personal injury and clinical negligence, notably in cases of the utmost severity and complexity.

Between August 2020 and 2021, the firm secured over £125m in damages for its seriously injured clients.

The firm: The firm was established in 1998,  24 years ago, by Hugh Potter. The firm is now a limited company and has re-branded as Potter Rees Dolan. In 2011, it gained a base in Cumbria through an agreement to use the premises  and other facilities of GK&M Solicitors.

Potter Rees Dolan has acquired an enviable reputation as a provider of high-quality legal services for people who have sustained a serious injury or who live with a disability. It is particularly known for its expertise in acting on behalf of those who have sustained catastrophic injury through accident or clinical negligence.

The firm has always been committed to treating clients in a caring, professional and client-friendly manner, and delivering advice in a clear and straight-forward way.

Potter Rees Dolan provides initial free advice, and lawyers will travel to see clients at home or in hospital. Its city-centre offices are fully wheelchair accessible.

The practice is a proud sponsor of Headway. A number of its solicitors are AvMA panel members, SRA-accredited and Fellows of the Association of Personal Injury Lawyers (APIL), assuring clients the best service and care at all times.

Potter Rees Dolan intends to maintain its strategy of organic growth within its niche market segment.

Types of work undertaken: Potter Rees Dolan’s practice strongly focuses on personal injury, clinical negligence, Court of Protection cases and welfare benefits.

Personal injury: Potter Rees Dolan has experience in all types and aspects of acquired brain injury and spinal cord injury, including disease or damage to the spinal cord ranging from loss of sensation in parts of the body through to tetraplegia or paraplegia. The firm acts in a range of matters, including accidents abroad, accidents in the workplace, accidents in public places, road traffic accidents, serious criminal assaults, fatal accidents and professional negligence. The firm has sued other solicitors who have failed to carry out their professional duties properly.

Clinical negligence: Potter Rees Dolan acts on behalf of many injured clients because of the negligence of medical professionals, including cases involving treatment in the National Health Service and private hospitals. Expertise includes medical mismanagement at birth, negligence cases resulting in brain injury and spinal cord injury, such as cerebral palsy or caudia equina, failure to diagnose cases, surgical negligence and pressure sores. In appropriate cases, the practice fully investigates all physical and mental impairments, as well as cost of future care, loss of future earnings, costs of obtaining access to special equipment, cost of future accommodation requirements and welfare benefits entitlements. This includes assistance with completing them, assistance with benefit appeals, representation at benefit tribunals and assistance setting up personal injury trusts to protect benefit entitlement post-settlement.

Court of Protection: where clients are unable to manage their own affairs, the firm acts as deputy, appointed by the Court of Protection, to manage clients’ finances. A deputy makes arrangements for everyday matters such as paying bills, claiming welfare benefits, investing money and budgeting for the future. Court of Protection clients include children with cerebral palsy, adults with severe brain injuries, adults with learning difficulties and elderly clients with dementia.

Welfare benefits: the firm believes in providing a holistic service to all its clients and has a highly experienced, dedicated welfare benefits solicitor who provides essential, timely advice for those clients and their families who need it following a serious injury. The department also provides pro bono advice on welfare benefits matters to individuals and charitable organisations.

Personal Injury Hugh Potterhughpotter@prd.uk.com0800 027 2557
Clinical Negligence Helen Dolanhelendolan@prd.uk.com0800 027 2557
Court of Protection Ruth Wrightruthwright@prd.uk.com0800 027 2557
Farah Arshad photo Farah ArshadSolicitor
Sophie Birch photo Sophie BirchSolicitor
Helen Budge photo Helen BudgeSenior Solicitor with broad experience of clinical negligence claims including brain injury…
Kelly Charlton photo Kelly CharltonSolicitor
Elliott Clifton-Thompson photo Elliott Clifton-ThompsonSolicitor
Helen Dolan photo Helen DolanSenior Partner and head of the esteemed clinical negligence team at Potter…
Simon Eagan photo Simon EaganSolicitor
Gill Edwards photo Gill EdwardsPartner at Potter Rees Dolan in Manchester. She has spent the whole…
Richard Edwards photo Richard EdwardsRichard is experienced in dealing with high value unusual personal injury cases…
Jeanne Evans photo Jeanne EvansPartner specialised in catastrophic personal injury for over 20 years and took…
Samantha Fung photo Samantha Fung
James Gratton photo James GrattonSolicitor
Matthew Hall photo Matthew HallChartered Legal Executive
Alison Hartley photo Alison HartleyPartner and senior member of the personal injury department specialising in catastrophic…
Gary Herbert photo Gary HerbertPartner in catastophic brain and spinal injuries with a particular expertise acting…
Lesley Herbertson photo Lesley HerbertsonPartner specialising in birth, spinal and acquired brain injury work, as well…
Anna Higham photo Anna HighamWork Department Clinical negligence Position Senior Solicitor specialising in high value and…
Catherine Keeley photo Catherine KeeleyChartered Legal Executive
Terri Kelly photo Terri KellySolicitor
Rebecca  Marshall photo Rebecca MarshallSolicitor
Nicola Mepstead photo Nicola MepsteadNicola predominantly deals with brain injury cases of various degrees; from catastrophic…
Amber Mitchell photo Amber MitchellAmber is a Senior Solicitor at Potter Rees Dolan. She specialises in…
Josh Morton photo Josh MortonSolicitor
Naomi O'Rourke photo Naomi O'RourkeSolicitor
Sami Palmer-Latif photo Sami Palmer-LatifSolicitor
Greg Poole photo Greg PooleSolicitor
Hugh Potter photo Hugh PotterManaging Partner and head of the Personal Injury Department. Specialises in brain…
Peter Renshaw photo Peter RenshawSenior Solicitor
Mark Robinson photo Mark RobinsonSolicitor
Jeremy Smith photo Jeremy SmithJeremy specialises in personal injury claims of catastrophic injury, dealing with clients…
Samantha Spain photo Samantha SpainSolicitor specialising in brain injury and litigation support work. Samantha understands the nuances of…
Mark Wilding photo Mark WildingSolicitor
Ruth Wright photo Ruth WrightRuth has over 15 years’ experience of acting as a professional Court…
Number of UK partners : 11
Number of other UK fee-earners : 26
English (fluent)
Association of Personal Injury Lawyers (APIL)


Potter Rees Dolan values diversity and is fully committed to treating all persons equally. Our culture and ethos is communicated through sound leadership, clear policies and integration of common goals. We ensure diversity is embraced and valued in all our objectives, in the work we do and the clients we serve, as well as in the staff we employ.  We recruit, promote, retain and develop the best person for the role, on merit, without any form of discrimination or prejudice.  We instruct barristers, experts and other third-party professionals on reputation and ability alone.  Our clear Equality and Diversity policy is reviewed and monitored for effectiveness at Board level and is communicated through training, supervision and guidance regularly.


We are fully aware of our responsibility as individuals and as a firm for the impact we have on the environment and the communities in which we operate.  We have several initiatives in place to ensure we minimise this impact, reduce our carbon footprint and give something back to the local and wider community.  Our modern, energy efficient offices have motion sensor lighting and timed air conditioning/heating controls throughout open plan, reducing the need of individual offices requiring additional heating and lighting. We now have more members of staff working from home which has also decreased our energy consumption.  We encourage cycling to work, provide a cycle store and subscribe to the government ‘Bike2Work Scheme’ offering subsidised cycle costs.  The firm has long-standing relationships with local and national charities and many members of staff are actively involved in supporting them.  We also help with local community projects such as sponsoring football and cricket teams. We recycle all our confidential wastepaper and use FSC certified paper throughout the office, including our letterhead paper. Our in-house kitchen facilities provide a recycling point where staff are encouraged to recycle cardboard, cans and plastic items. We stock promotional materials using recycled plastic, we use eco-friendly cleaning products, we have recycling bins in the office and use glass milk bottles.


It is frequently the case that those in need of advice and support the most are often those who are least able to afford it.  It is extremely important to Potter Rees Dolan that we redress some of that balance.  The firm has an established policy that around 5% of work the firm does annually will be pro-bono and we have two pro-bono schemes.  The first sees our welfare benefits solicitor providing free advice and representation to those in the community who need it, usually via local charities, but we are just as happy to take enquiries from any client in need of this increasingly complex and specialist advice.  We also run a free legal surgery through a local hospital trauma unit giving free, impartial advice to those who have suffered a head or spinal injury and may be unsure as to what they need to do next in order to move on with their lives.  Advice and signposting on matters such as employment, welfare benefits, insurance and other financial help is given completely free.

CLIENT: Anonymous (via Review Solicitors)

COMPANY/FIRM: Potter Rees Dolan Client

TESTIMONIAL: Potter Rees Dolan took over a highly complex case from another firm of solicitors who we did not feel were progressing it to a high enough standard. From the start to the end their service was faultless. Communication, advice, guidance and advocacy were superb, from every member of staff we dealt with, and this all resulted in a great outcome. We are so grateful to everyone involved.

CLIENT: Paul Gregory (via Review Solicitors)

COMPANY/FIRM: Potter Rees Dolan Client

TESTIMONIAL: Professional, helpful, and caring. The team at Potter Rees Dolan have been nothing but professional, helpful and caring in every aspect of my case. Rachel, Sami and Suzanne have been amazing with me and understand my condition so have helped me along the way step by step. I don’t have anyone else to help me and nothing is ever too much trouble for them. I don’t know what I would do without their help.

CLIENT: Malik Al Nasir (via Review Solicitors)

COMPANY/FIRM: Potter Rees Dolan Client

TESTIMONIAL: After having awful experiences with two prior firms of solicitors, I’d almost lost hope in receiving justice. I approached Potter Rees Dolan as a last resort and in a state of absolute despair. Hugh Potter showed immense empathy and a sincere dedication to my pursuit of justice and restored my faith in the legal process. As such, we won a case that others had said was “un-winnable”, securing not only substantial compensation for his client but also a public apology from the Local Authority. I would have no hesitation at all in highly recommending Potter Rees Dolan as a firm of high integrity, exceptional client care and impeccable professionalism.

CLIENT: Anne Pearcey (via Review Solicitors)

COMPANY/FIRM: Potter Rees Dolan Client

TESTIMONIAL: The idea of approaching solicitors is daunting for most people. All you expect is high costs, delay and people overwhelming you with jargon. However, I had no need to worry. The Brain Charity suggested Potter Rees Dolan to me as possible solicitors to help me help my cousin, who had had a massive brain injury. From the minute I started speaking to Greg Poole, I never looked back. He understood the legal problems I faced and how to tackle them. He gave me very helpful advice, replied to my emails swiftly and left me feeling confident that I was doing the best for my cousin. I looked forward to talking to him.

CLIENT: Anonymous (via Review Solicitors)

COMPANY/FIRM: Potter Rees Dolan Client

TESTIMONIAL: Our family has received excellent service from this company and in particular from Hugh Potter. Throughout our long and complicated case we have been professionally and sympathetically supported, the quality of work is of an extremely high standard, and the advice we received along the way was always top notch and well communicated. I can highly recommend this company.

CLIENT: Liam S (via Yell)

COMPANY/FIRM: Potter Rees Dolan Client

TESTIMONIAL: Lesley Herbertson and her team were excellent throughout the process, with what was a difficult case. Our legal advice was delivered clearly and communicated well, with superb attention to detail and support throughout. We can’t thank you enough.

CLIENT: Sheila L (via Yell)

COMPANY/FIRM: Potter Rees Dolan Client

TESTIMONIAL Helen Budge has been our solicitor through a long and quite daunting medical negligence case. Her professional manner, attention to detail and compassion has been second to none throughout the four and a half years. The litigation process was explained to us in great detail at each step, so we were always in control of proceedings. Exceptional service, would highly recommend.

CLIENT: Will Evans

COMPANY/FIRM: Potter Rees Dolan Client

TESTIMONIAL: From the outset, Gary was a massive help. He was clear from the start that this would not be a quick process, but I cannot be more pleased with how it was handled. From the experts recommended to the case manager appointed, everything was perfect. I would most definitely recommend. Bev was also great at being there when Gary was not available to help. I couldn’t fault anything, Potter Rees Dolan made everything about the process easy and bearable.