SEN Legal > Bury St Edmunds, England > Firm Profile

‘Every member of the team is an expert in the field and their expertise is combined with genuine passion for the best interests of the children and parents whom they represent.’

‘Hayley Mason – a star in the field. Melinda Nettleton – remains a force to be contended with. Nicole Lee, Richard Nettleton and James Brown are all highly recommended.’

‘The team is always approachable, friendly and professional. The billing is timely and clear and regular, very important for bills that can become quite large over time. The support through a complicated and stressful process has been appropriate and very welcome.’

‘Special educational needs issues tend to be very emotive – our case was always handled with complete care and understanding of what was a very difficult and stressful time for us as parents of an autistic child.’

‘We have always found that SEN Legal have been so supportive to us and they understand what we need and what our young person needs to have a good life and to get the right provision. Nicole Lee has been absolutely fabulous with us, she keeps in contact with us and lets us know what we need to do, what the rules are, and I know we can call her at any time and she will take the time to talk to us.’

‘Hayley Mason has dealt with my son’s case for many years and she has been excellent every step of the way. She always takes the time to explain every situation clearly and is clearly compassionate whilst remaining professional. Her breadth and depth of knowledge is excellent as is her dedication. I have complete confidence in her abilities and determination to achieve the best outcome for my son.’

‘Haley Mason is wise beyond her years and an extremely capable solicitor. She works tirelessly for her clients, securing extremely good outcomes in the vast majority of her cases. Richard Nettleton has a keen eye for detail and is kind, empathetic and patient with all of his clients. He is a pleasure to work with. James Brown is an extremely hardworking individual who has a significant amount of experience in this field. He will go far in this profession.’

‘Hayley Mason: extremely professional, prompt and clear guidance and explanations. She has been very effective in holding the local authority to account for their responsibilities.’

‘Very well-organised and forward-thinking. Consistently successful in negotiating before hearings to try and resolve matters positively for their clients.’

‘Excellent knowledge of Education Law. Good understanding of children and young people with SEN.’

‘This is a great team. Passionate and highly skilled, with a fantastic and well-tested system for prepping cases right from the moment the appeal is put in. I’m fortunate to work with many outstanding education lawyers, but as a firm this is possibly the best-coordinated in terms of internal systems and techniques for case preparation.’

‘Hayley Mason is a powerhouse. A real fighter and also a very accomplished lawyer. No one will work harder for your child than Hayley Mason. Richard Nettleton is superb, pragmatic, great with clients, very responsive. Melinda Nettleton is a legend in the field.’

‘This is the firm I would use if my own children needed this type of support. I think SEN Legal are the best out there for EHC Plan work. Their expertise is unrivalled.’

‘This practice specialises in law surrounding the needs of families of children with additional needs; in my experience families in this position are desperately in need of skilled and qualified help. SEN Legal support and advocate for families in desperate situations and most importantly, they get results that make a measurable difference to families coping in impossible circumstances. I would wholeheartedly recommend them to any family of a child or young person with additional needs who is struggling to find support.’

‘I refer to Melinda Nettleton  as “my Rottweiler” because she’s very nice really, but she’s got teeth. Thankfully, she is not afraid to use those teeth to go into battle repeatedly and, in her own words, is not afraid to be disliked. She has advocated for my incredibly disabled, complex son and ensured that his needs are met.’

‘Hayley Mason has dealt with my son’s case from the very beginning of his journey. She is astute, dedicated, approachable and she leaves no stone unturned. I have no doubt that she prioritises her clients’ best interests in every situation and I consider myself very fortunate to have found her expertise at the very moment that we needed it and have recommended her to many parents in similar situations.’