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Work 0151 236 2002
Fax 0151 236 2585

Joanne Francis

Work 0151 471 5439

Work Department

Personal injury.


Joanne specialises in the full range of personal injury litigation, including employers’ liability, public liability and motor claims, with a particular focus on the transport, construction and retail sectors. She is head of BLM’s Liverpool office and manages its casualty team and clients on a day to day basis, working with insurer and corporate clients. She manages the relationship with clients and other key contractual partners, including captive insurers. She is responsible for operational processes and ensuring that the team provides a high-quality technical and robust service. Joanne leads BLM’s practice group, claims management service (CMS). This is a lawyer-led service which handles claims from pre-litigation through to litigation. It is an end to end claims management service focusing on minimising claims spend, claims analysis, claims rick management and strategically working with clients, primarily corporates, to look at best practice and innovative ideas to tackle the ever increasing burden of claims and claimant behaviours. Joanne works with a number of well-known and FTSE 100 companies that operate across the UK and Ireland. Joanne supports BLM’s insurance, retail, transport and construction section clients in identifying cost-effective dispute resolution strategies and the provision of risk management advice on all types of claims risks with a view to reducing litigation and leakage control. Joanne works with BLM partners to support clients across the business, being a member of the corporate and broker sector steering groups. She is also a member of AIRMIC.


Legal executive; solicitor; then partner Berrymans Lace Mawer; joined 1993.


French, German.


Law Society; FILEX (Fellow of the Institute of Legal Executives); Liverpool Chamber of Commerce; FOIL; AIRMIC.


West Kirby Grammar School for Girls; Institute of Legal Executives (LLB; PGDip Legal Practice (distinction)).


Sports (cycling, walking, tennis, swimming), travel, camping, reading, DIY, gardening, cinema.

North West: Insurance

Personal injury: defendant

Within: Personal injury: defendant

BLM  ‘brings excellent technical knowledge as well as great experience and insight into each case. Not only is the firm progressive and constructive in its approach it also has a highly qualified team that has a good business understanding of the key issues’. Key members of the team include Jonathan Clay  who has a ‘strong understanding of the major issues’ and Ruth Graham  who is ‘vastly experienced and a tough negotiator in the motor insurance sector’. The ‘very thorough’ Stuart Furniss  and the ‘outstandingly hard worker’ David Spencer  are recommended along with the ‘cerebral’ Andrew Kerr . Nicholas Thorne  ‘combines intellect with common sense and gets great results for his clients especially on complex matters’. Liverpool-based consultant David Evans  is praised for his ‘extremely in-depth knowledge and his very good client care skills’. Also in Liverpool Joanne Francis  manages the casualty team. Key clients include Allianz, Zurich Insurance, Sainsburys and QBE.

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