Craig Armstrong > Shoosmiths LLP > Birmingham, England > Lawyer Profile

Shoosmiths LLP
B4 6BJ

Work Department



Craig is a partner within Shoosmiths’ technology, digital and telecoms team with over 20 years of experience within the technology sector.  Craig advises both customers and suppliers on a wide range of FinTech, IT and sourcing matters across a wide range of industry sectors, with a particular focus on the telecoms, financial services, manufacturing and retail sectors.

Craig’s diverse experience includes negotiating IT system integration agreements, SaaS-delivered platforms, infrastructure and desktop outsourcings, ERP and CRM system procurements, complex IT-centric and business process outsourcings (both onshore and offshore), negotiating software implementation, licensing and support agreements and advising on contractual arrangements relating to e-commerce trading platforms and co-branded financial services on behalf of financial institutions and retail partners.

Craig also has niche expertise within financial services and regularly advises on merchant acquiring, co-branded and affinity products, customer account value added services and other commercial contracts within the financial services sector.  Craig is also the co-author of PLC’s merchant acquiring practice note.

As a result of his experience, Craig is a member of Lexis Nexis’ consulting Editorial Board for TMT, working alongside other leading industry experts in this field. Craig is also the author of Lexis Nexis’ System Integration precedents and the author of PLC’s “Special Issues in IT Outsourcing” practice note.

Craig is ITIL certified, the leading global best business practice for IT Service Management. Craig’s experience includes advising:

• two systemic European banks entering into separate long term partnering arrangements with the acquirers of their respective merchant acquiring businesses

• a UK bank in respect of its white labelled digital mortgage platform arrangements with a leading mortgage platform provider

• a global manufacturer in respect of the procurement and roll-out of its transformative SD-WAN network solution across over 100 global sites

• a UK SD-WAN solutions provider in respect of its customer contracts and contractual arrangements with resellers in other key markets

• a global intelligence, events and research group in respect of its customer data platform contractual arrangements with a market leading US provider

• a FinTech betting odds solutions provider in respect of its publisher arrangements with the likes of ESPN, NBC and CBS Interactive.

• a UK MNO on its £250m+ IT transformation project to create a SaaS-based new IT system
• a UK MNO on the potential managed service outsourcing of its entire legacy IT and core network infrastructure to two major outsourced service providers
• a UK challenger bank on the replacement of its existing contractual arrangements with a key IT supplier from a managed service model to a truly outsourced model whilst also tripling the breadth of IT services provided by the supplier to the bank



Trained at Edge Ellison; joined DLA Piper (Birmingham office) as a newly qualified in September 2000. 13 years at DLA Piper within its technology team; partner Shoosmiths 2014.


Lexis Nexis’ consulting Editorial Board for TMT


Kenilworth School & Sixth Form; Cardiff University (1997 Law LLB Hons; 1998 DipLP).


Mountain biking and road cycling.

Lawyer Rankings

West Midlands > TMT (technology, media and telecoms) > IT and telecoms

(Leading individuals)

Craig ArmstrongShoosmiths LLP

Shoosmiths LLP specialises in handling complex IT procurements and transformation projects, often with a cross-border element. In a recent highlight, the team advised Estee Lauder on the global procurement of its customer engagement platform; it also assisted Advance Magazine Publishers (the parent company of Conde Nast International) with the outsourcing of its technology operations centre in India. David Jackson leads the firm’s commercial group, focusing on technology oriented outsourcing projects, while Craig Armstrong advises large corporates and financial services companies on all facets of major technology projects, and Joe Stephenson is a key name to note for his expertise in large-scale IT projects. At a more junior level, senior associate Íofa O’Donnell stands out for her knowledge of software, hardware, SAAS and IT managed services contracts.

London > Industry focus > TMT

Shoosmiths LLP‘s ‘pragmatic and practical’ team is particularly well known for handling corporate transactions involving technology clients and investors, in addition to assisting with procurement, supply and licensing agreements. Furthermore, the team has a strong presence in the automotive sector, where it advises major manufacturers in relation to global technology projects and commercial agreements. James Klein frequently advises venture capital and private equity clients engaged in the technology and fintech sector, while Craig Armstrong specialises in outsourcings, IT issues and IP licensings, with an emphasis on the financial services sector; the pair jointly lead the practice. Hamish Corner primarily assists technology and retail vendors and suppliers with data protection and data privacy compliance work. Sam Tyfield is known for his strong knowledge of financial services law, particularly in the context of fintech matters.