MG Partners > Nur-Sultan (Astana), Kazakhstan > Firm Profile

Inna Revazova, Partner

1) What do you see as the main points that differentiate MG Partners from your competitors?

Taking into account the fact that each client is unique and has its own needs, we find an individual approach to each client in order to provide him with the most suitable services. We are always ready to listen and help.

Our company guarantees the confidentiality and security of our customers’ information. We strictly follow the laws and ethical standards in order to protect the interests of our clients.

In working with clients, we value long-term relationships and strive to become a reliable partner for them. We provide not only legal services but also accounting services so that the client has reliable support to start his business and he can always count on our support. The ability to provide both legal and accounting services for clients allows them to adapt to the new business environment faster and more painlessly, due to which we can call ourselves a full-cycle company.

Also, one of the main distinguishing factors of our company is that we are not afraid to hire young personnel, allowing them to gain and develop their professional skills in our company.

We cooperate with universities in Kazakhstan, accept distinguished students for summer paid internships, offer opportunities, and also try to help them quickly integrate into the professional environment. In working with students, we try to give them the opportunity to apply their knowledge in practice, teach them the necessary professional skills and abilities, try to identify their interests, and develop their strengths.

More than 60% of the total number of female employees in our company, all heads of offices in three cities are women. Statistically, the participation of women in leadership roles is more rare than normal, so we are proud that our company employs girls who, by generally accepted standards, are not standard legal representatives. Mostly, in the legal market, the top management of companies is male, in our case, girls work in leadership positions.

We can be proud of the fact that our company has a very involved team, high service for adequate money, as well as the fact that our employees can advise the client in different languages: English, French, and German.

2) Which practices do you see growing in the next 12 months? What are the drivers behind that?

Analyzing the market of Kazakhstan, we come to the conclusion that the sphere of intellectual property will develop in the near future. Therefore, we are currently making efforts to raise our level in this profile and have already published a collection on Intellectual property in the British international legal journal Global Legal Group. Also, the advertising that we launch brings more and more cases in the field of intellectual property, and our full-time patent attorneys solve all the issues that arise from clients in this field of jurisprudence.

3) What’s the main change you’ve made in the firm that will benefit clients?

• Improving the quality of services:

When recruiting new employees to our company, we adhere to the principle that professional skills or theoretical knowledge are only one of many selection criteria.

First of all, we are looking for people with important personal qualities for us: who are ready to develop and grow with us, and also strive for constant learning and self-improvement. We value people who want to realize their potential and reach new heights in their careers, due to this, employees improve their professionalism and provide services at the highest level.

• Expanding the range of services:

Our company is often approached by clients who would like to receive a full range of legal and accounting services, which creates a demand for services.

Our law firm provides a wide range of services, including legal advice in the field of corporate law, i.e. drafting contracts, protecting clients’ interests in court, intellectual property, as well as accounting services, including accounting, reporting, and tax planning.

We constantly monitor changes in legislation and update our services to meet the needs of our customers.

Our goal is to provide our clients with all the necessary services in one place so that they can focus on their business and not waste time searching for different specialists.

• Improving communication with customers:

Due to the trusting relationship between employees and customers, we regularly improve the quality of communication with customers. We provide frequent feedback and provide detailed answers to all their questions.

• Establishment of flexible pricing policies:

There is no inflated and unreasonable price tag for services in our company. Based on the needs of the client, we set the most loyal price, adequately setting for the work of the employee and the service rendered. In this regard, our services are affordable and flexible, and the services are provided at the proper professional level.

• Expanding geographical coverage:

We are glad that in three cities of Kazakhstan, we provide equally high-quality and professional services, therefore we cover a larger number of clients, where it is more convenient to receive services from us.

4) Is technology changing the way you interact with your clients, and the services you can provide them?

One of the main problems faced by many law firms is the need to process a large volume of documentation. In fact, there is no definite solution, because the field of law implies more paperwork, but with the help of new technologies, such as electronic signatures, and the ability to book online queues when visiting government agencies, companies can significantly speed up the process of processing documents and reduce the time spent on routine tasks.

5) Can you give us a practical example of how you have helped a client to add value to their business?

By providing improved quality, MG Partners strives to ensure that each client receives a high level of service and satisfaction. This may include responding quickly to customer requests, providing accurate and useful information, and being ready to solve any problems that may arise.

To achieve these goals, companies can use various methods, such as:

• Regular communication with clients to clarify their needs and expectations.
• Providing personalized services and solutions that meet the needs of each client.
• Staff training so that they can provide high-quality service and solve customer problems.
• Use of modern technologies and tools to improve the quality of service and customer satisfaction.

In general, the pursuit of long-term customer relationships and the provision of improved quality are key factors for the success of MG Partners.

6) Are clients looking for stability and strategic direction from their law firms – where do you see the firm in three years’ time?

Our company strives for continuous development and expansion of its services in the field of jurisprudence. We understand that it is important for our clients to have access to high-quality legal services that will be provided quickly and efficiently.

To achieve this goal, we plan to expand our geography by opening new offices in various cities to be closer to our customers.

MG Partners is ready for continuous growth and development in order to become a leader in the field of legal services and provide our clients with high-quality service anywhere in the world.