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Dra Debora Schalch QC, Partner

Partner Dra Debora Schalch QC explains how Schalch Sociedade de Advogados is adapting to clients' changing needs.

What do you see as the main points that differentiate Schalch Sociedade de Advogados from your competitors

Our office is not happy to do just the good, we want to go beyond, do the excellent and so much care of every detail.

This personal relation with clients and projects is our brand.

Combination of high organization, quality and updating of team with emphasis on relationships with clients.

The firm has achieved solid growth and is currently recognized as one of the most respected in the Insurance sector.

SSA provides specialized legal advice for local and international companies, including advisory and litigation, for all lines and types of insurance transactions, as well as offering advice on claim adjustments, mediation and arbitration in Brazil and abroad.

Our customized workflow and information system are always able to meet our client’s needs with agility and detailed reports.

Which practices do you see growing in the next 12 months?

The market perspectives point to increasing of investment and employment.

The insurance industry, even in times of crisis, is resilient, with good results when compared to other sectors. And for next year, we believe the infrastructure investments will be recovered and there will be a demand for large risk insurance policies and insurance.

There is also a Project of Law renovating the Bidding Law, which, if approved, should greatly alter the scenario, since it will make it compulsory to contract guarantee insurance for large projects.

What's the main change you've made in the firm that will benefit clients?

High investments in a new space within the most technological region of São Paulo, with more mobility and near our clients.

Frequent training and improvement of our existing team and expanding, bringing new talents to our firm.

We are always investing in high end software that allow us to be accurate in our workflow with total confidence to our clients.

Is technology changing the way you interact with your clients, and the services you can provide them?

Since the beginning of the office, almost 30 years ago, we have always been clear about the importance of technology to achieve results desired by our office and customers.

On the other hand, we never let technological advance occupy an essential place in the client-lawyer relationship that is proximity, direct contact.

Even if the routine is thorough and practical, we keep regular meetings and visits to our clients.

This is the best way to maintain the essence of our service, which is marked by personal relation with each client and each case that we assume.

We have excellent systems for document management, workflow management, generating accurate reports for our clients.

We are attentive to new technologies and how they can make our work and results more efficient for our clients, such as the application of artificial intelligence to optimize and speed up certain jobs.

Can you give us a practical example of how you have helped a client to add value to their business?

Our firm was hired to advise an insurance company on the regulation of a claim arising from performance problems of construction of corporate towers in São Paulo.

Our work was developed with great proximity to the technical team of Engineering, seeking to provide technical and legal security for the decision-making of the Insurance Company.

At the end of the process, we concluded by contributing the amount to be indemnified in the continuity of the project, with the maintenance of the policy holder as technical responsible for the project and contracting a management company to monitor the development and completion of the project.

For the release of funds, a guarantee contract was established for reimbursement by the policy holder to the Insurance Company, with Re insurer’s guarantee.

The project was concluded, and the insurance company had an active participation and had chance to promote to the market the effectiveness of the insurance guarantee, being fully reimbursed, as well as the insurers.

The amounts involved exceeded the figure of BRL20 million.

Are clients looking for stability and strategic direction from their law firms – where do you see the firm in three years’ time?

To deliver services with excellence, we need to understand the business of our customers and be aligned to their strategies.

Each company has its peculiarities. We must be informed about all aspects, keeping a mature relationship based on trust and good results.

This broader understanding of our customers makes us closer and partners, which leads us to believe that in the next 3 years some partnerships that started this year tend to become more solid and further increase our market share within the insurance and reinsurance sector.

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