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Hassan Elhais, managing partner

Managing partner Hassan Elhais explains how Al Rowaad Advocates & Legal Consultants is adapting to clients' changing needs.

What do you see as the main points that differentiate you from your competitors?

We have been in the market for the past 14 years duly serving the clients. We have approximately 40 members in our team.

Furthermore, we have membership in international and well-respected networks like TAGLaw, and so on. We have a very high client satisfaction and success rates.

Which practices do you see growing in the next 12 months? What are the drivers behind that?

There are many sectors that are growing rapidly. At the moment we see the growth in Commercial litigations and Arbitrations.

The drivers behind are the fact that Dubai's property and construction market is thriving and several other projects and businesses are underway by international companies. Since there is a dramatic increase of such projects and companies in the UAE, and specifically Dubai, this inevitably gives a rise to numbers of claims and disputes.

What's the main change you've made in the firm that will benefit clients?

We have multi-lingual employees from diverse backgrounds and cultures in order to make sure that the client is assisted thoroughly with the inquires and their issues are being properly communicated to find the appropriate legal solution. We have now begun serving our clients in Chinese as well and that is our most recent addition.

Is technology changing the way you interact with your clients, and the services you can provide them?

Yes, of course. The clients usually prefer to be contacted electronically and to reach and communicate with them faster than before. They prefer to have Consultation meetings through video conferencing and call conferences. Technology is also helping the law firms, to keep track of their clients and have electronic programs and databases to store client information and assist with regular and timely updates through Customer relationship management (CRM).

Can you give us a practical example of how you have helped a client to add value to their business?

We believe our job as a law firm is not only to win the case but also to ensure that the judgment is executed and enforced. We have specialized lawyers who are trained to deal with the difficulties that may occur during the execution process and obtain all that is duly owed to the client. Therefore, our strategic target to enforce the judgment along with providing the clients many options on technicalities to resolve their matter, generates and adds value to their business.

Are clients looking for stability and strategic direction from their law firms - where do you see the firm in three year's time?

Yes, clients are continuously looking for stability and strategic directions, which we provide to them. Given the position of the company and our reputation, we will continue to grow and keep assisting our clients professionally and competently, both locally and internationally and open branches in other countries.

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