United States > Media, technology and telecoms > Technology: outsourcing
Index of tables
- Mayer Brown
Pillsbury Winthrop Shaw Pittman LLP
Covington & Burling LLP
- Hogan Lovells US LLP
Kaye Scholer LLP
Kelley Drye & Warren LLP
Kilpatrick Townsend & Stockton
Orrick, Herrington & Sutcliffe LLP
Paul Hastings LLP
Proskauer Rose LLP
Skadden, Arps, Slate, Meagher & Flom LLP
Sutherland Asbill & Brennan LLP
Thompson & Knight LLP
- Winston & Strawn LLP
James Alberg -
Pillsbury Winthrop Shaw Pittman LLP
- John Delaney - Morrison & Foerster LLP
- Chris Ford - Morrison & Foerster LLP
Robert Finkel -
David Guedry -
Marcelo Halpern -
Perkins Coie LLP
- Edward Hansen - Baker & McKenzie
- Vivian Hanson - Morrison & Foerster LLP
- Gregg Kirchhoefer - Kirkland & Ellis LLP
- Allen Klein - Latham & Watkins LLP
- Daniel Masur - Mayer Brown
Barbara Melby -
- Michael Mensik - Baker & McKenzie
Daniel Mummery -
Stephen Nordahl -
- Brad Peterson - Mayer Brown
Michael Pillion -
- Paul Roy - Mayer Brown
- Akiba Stern - Loeb & Loeb LLP
Robert Zahler -
Pillsbury Winthrop Shaw Pittman LLP
- James Alberg -
Mayer Brown’s 50-attorney practice is an acknowledged leader in this field, representing national and international clients in large-scale outsourcing mandates. Led by Daniel Masur in Washington DC, it covers information technology outsourcing (ITO) and business process outsourcing (BPO), including multi-sourcing, next generation strategic sourcing, renegotiations, disputes and terminations, as well as issues surrounding offshore providers, facilities management, spin-offs and divestitures. The practice is highly experienced in niche areas of sourcing, including facilities management, telecoms and privacy. The ‘proactive’ group’s size and international scope make it first choice for clients, who commend its ‘deep and broad industry knowledge’. Recent mandates reflect renewed interest in ITO, particularly application development, enterprise resource planning (ERP) implementation and cloud computing. Businesses are renegotiating and replacing outsourcing arrangements to reflect technology advances and promote business efficiency and agility. 2011 saw more disputes, often related to transition arrangements, performance being impacted by efforts to keep costs down and resistance to change. The group represents customers and suppliers. The ‘strategic, thoughtful and extremely well organized’ Rebecca Eisner and recently promoted partner Gregory Manter in Chicago represented mortgage industry BPO service provider CoreLogic in the sale of its 4,000-employee India captive to Cognizant and a seven-year framework BPO services agreement. In Washington DC, Masur and Linda Rhodes, who was recently elected partner, led a large team representing LightSquared in agreements associated with the first-ever wholesale nationwide satellite integrated 4G wireless broadband network which has been delayed due to issues involving interference with GPS devices. Brad Peterson assisted education publisher Houghton Mifflin Harcourt with outsourcing its IT infrastructure services and obtaining a new cloud-based platform for its next generation of digital products. Paul Roy and facilities management specialist Kevin Rang are ‘great negotiators, and know the market and the contracts inside and out’ David Hudanish in New York is also recommended for his ‘effective, organized contracting’. Other clients include TXU, Dow Chemical and VF Services.
Pillsbury Winthrop Shaw Pittman LLP’s 15-partner outsourcing practice, led by global sourcing head James Alberg in Washington DC, offers integrated legal and consulting services to clients in financial services, healthcare and retail. This unique service offering, which includes patented tools and methodologies, differentiates the firm in the market, as does the size and depth of its experienced, multi-disciplinary team, which has sufficient bandwidth to handle multiple big-ticket deals simultaneously and is recommended as ‘top notch for ITO’. Lawyers are commended as ‘responsive, professional with deep industry knowledge’. A prestigious client list includes nearly 30% of the Fortune Global 100. Work focuses on the customer side, guiding companies through the full outsourcing lifecycle, from strategy formulation and vendor analysis to negotiations and implementation. Joseph Kendall and John Barton specialise in healthcare. The group is particularly strong in the financial services sector, with clients including Hertz and Discover Financial. Aaron Oser and his team handle contract negotiations for American Express. Michael Murphy in San Francisco advises on ITO and data center services. Robert Zahler maintains a superb market reputation. Clients recommend ‘knowledgeable, persuasive and practical’ counsel John Nicholson.
Baker & McKenzie’s ‘competent, conscientious’ outsourcing practice is supported by the firm’s global presence and represents providers and customers. The practice group is recommended for its ability to ‘translate legal constructs and jargon from different countries into understandable, concise opinions’ and blends outsourcing expertise with other technology practices, such as data protection and privacy. Attorneys have an excellent market reputation for handling high-end, complex deals and win plaudits as ‘trusted partners who set a competitive standard in cutting-edge deals’. Practice head Michael Mensik in Chicago combines valuable expertise in outsourcing and data privacy and is valued as ‘a proficient adviser with a solid business understanding’. Peter George routinely counsels providers and users in domestic and multijurisdictional outsourcing and offshoring transactions covering managed IT services and ERP-related deals. Clients recommend him as ‘intelligent, reasonable, pleasant and highly skilled in negotiations’. In New York, Edward Hansen wins plaudits as ‘a pioneer in this space’, handling complex, business-critical technology outsourcing transactions. Lothar Determann in Palo Alto specializes in software licensing and IP relating to technology related transactions and contracts. A prestigious client list includes Estée Lauder, Cardinal Health and Hewlett-Packard. New client wins include Boston Scientific.
Gibson Dunn has built up a significant presence on the East and West Coast, with the combined strength of high-profile outsourcing attorneys William Peters in Los Angeles, Daniel Mummery in Palo Alto and Stephen Nordahl in New York. The ‘excellent, responsive’ group provides ‘sound, practical advice’ to a blue-chip corporate client base and leverages institutional relationships and strategic alliances in the US and Europe. A prestigious client list includes Symantec, Tyco International and Heineken. Instructions in 2011 included ITO and BPO with increased focus on cloud computing and M&A support for high-tech companies and global brands. Mummery assisted KPMG with outsourcing its entire IT infrastructure to IBM. Healthcare is a particular focus. Peters, who is recommended for his ‘ability to simplify complex issues and communicate effectively with his clients’, assisted UnitedHealth Group with series of transactions to implement a cloud-based computing environment for new products and services. Other work included advising an international hotel group on establishing a private cloud platform. Nordahl, whose ‘deep knowledge of outsourcing contracts brings considerable value’ to his clients, represents Johnson & Johnson and Omnicom.
Hunton & Williams LLP’s ‘well-regarded’ 40-lawyer national and international outsourcing group is headquartered in Richmond, Virginia, with support in Washington DC, Dallas, New York and London and is integrated with the firm’s technology and privacy practices and its center for information policy leadership. Attorneys handle highly complex, large-scale transactions across multiple sectors with particular strength in retail, financial services and healthcare and are recommended for ‘really understanding business processes and technology’. In Richmond, Randall Parks, co-chair of the global technology and outsourcing practice group, specializes in BPOs, ITOs, licensing, systems acquisition and joint ventures. Jeffrey Harvey led a team assisting automotive parts manufacturer Dana Holding Corporation with a series of incremental SAP integration transactions to cover its global operations, including multiple disaster recovery systems and operations support transactions. Karen Sanzaro, represented Baylor Health Care System in the development and cloud-based outsourcing of a health information exchange to allow for the sharing of medical records. Former co-chair James Harvey joined Alston & Bird LLP. The group benefits from strong relationships with major sourcing consultancies TPI, KPMG, EquaTerra, Alsbridge and Everest Group as well as providers Accenture, IBM, Hewlett-Packard, Fujitsu, Cognizant, Infosys and Genpact. An impressive client list includes The ServiceMaster Company, Hartford Fire Insurance Company, WNS Global and Smithfield Foods.
Kirkland & Ellis LLP’s 50-lawyer practice advises customers and service providers on procurement initiatives, multi-tower and multi-provider deals, and ITO and BPO initiatives that use outsourcing as a platform for strategic development and growth. Clients appreciate the group’s ‘excellent service levels’ and attorneys’ ‘good, knowledgeable, impartial advice’. Practice head Gregg Kirchhoefer in Chicago is advising a financial services/insurance company on a $3.5bn initiative to transform the customer experience. ‘Excellent relationship manager’ Neil Hirshman guided National Grid through seven IT transactions in a multi-tower, multi-vendor transformational outsourcing involving negotiations with some of the largest and most sophisticated service providers. Stephen Johnson in California and Matthew Lovell in Chicago combine intellectual property and outsourcing expertise. The firm’s international footprint supports global deals for Allstate, National Grid, XChanging, CIGNA, Kellogg and Lawson.
Latham & Watkins LLP handles big-ticket outsourcing and network deals. In addition to work in ITO, the group assists clients with specialist BPO, such as asset and fund management outsourcing, finance and accounting, tax compliance, medical records, human resources and assisted business transformation. The group’s strength is underpinned by the firm’s global platform and resources which enable it to handle large-scale, multinational deals supported by expertise in related practice areas, notably intellectual property and advanced technology tools. Attorneys are commended as ‘flexible and client focused’. ‘Strong and pragmatic drafter and negotiator’ JD Marple in Silicon Valley represents service providers and customers in the life sciences, technology and transportation sectors, notably assisting Continental with a multi-tower deal with now HP that covers the majority of its outsourced IT operations and follow-on deals including the acquisition of fare-search services. Allen Klein and his Washington DC team impress clients in the technology, pharmaceuticals, financial services and health sectors. Together with Jeremiah Wolsk, who advised Barclays on a recruitment process outsourcing with Resource Solutions, Klein advised Hospira on IT infrastructure outsourcing to Wipro. Former global practice chair Marcelo Halpern left to join Perkins Coie LLP.
Loeb & Loeb LLP’s ‘excellent’ five-partner outsourcing practice is led by Kenneth Adler, Akiba Stern and Steve Semerdjian. Recent instructions focused on software as a service (SaaS), cloud computing, application development and maintenance, benefits, finance and accounting, broker-dealer, treasury, facilities management and asset management outsourcings for global and national companies. The ‘superb, knowledgeable and highly practical’ Adler represented Société Générale in outsourcing of its North American securities processing systems and back-office business processes for the global investment bank’s US broker-dealer. Clients consider Stern’s ‘knowledge and understanding of all of the issues and nuances involved is especially valuable’. Recent mandates include advising Guardian Life on a SaaS outsourcing agreement for human resources functions and the scanning and indexing of dental claims records and specimens. Other clients include Citigroup, IMG Worldwide and Phoenix Life Insurance.
Chris Ford in Washington DC heads Morrison & Foerster LLP’s global outsourcing practice, which advises clients on joint ventures and telecommunications and licensing transactions, ERP and systems integration and is recognized for its ‘specialized expertise in the technology offshoring space’. Ford and of counsel Scott Stevenson, recommended as ‘exceptionally helpful and responsive’ and ‘articulate, astute negotiators’ represented National Railroad Passenger Corporation (Amtrak) in the $420m outsourcing of its IT platform to IBM and AT&T. Thomas Knox in McLean represented a major pharmaceutical client. In New York, John Delaney, who combines outsourcing, data privacy and IP expertise, and Vivian Hanson represented Warner Brothers Music in a series of outsourcing transactions. Clients commend the team as ‘nice people, immediately responsive, with excellent business/legal acumen’. Hanson is recognized for her expertise in complex, large-scale transactions and regularly handles outsourcing deals for major clients in Japan. Julian Millstein, who retired from full-time practice, provides neutral mediation and arbitration services. On the West Coast, Russell Weiss in Los Angeles represented MediConnect Global which is providing outsourced services to WellPoint in relation to the design, development, and maintenance of an online medical record retrieval system, online workflow management system, and related functionality. Other key clients include NYK LINE, Moody’s and Dow Jones.
Supported by a broad-based transactional practice, Baker Botts L.L.P.’s clients rate it ‘a thick cut above the rest’ for hybrid, multi-faceted transactions. Dallas-based John Martin, chair of the firm’s technology sector committee, leads the team. Work focuses on BPO, IT, applications development and management, and systems integration transactions. Brian Henchey is recommended as a ‘bright and tireless worker, extremely practical, offering solutions and alternatives instead of canned advice or warnings’. Martin and Henchey are representing a global IT provider, negotiating a $1.4bn extension to a long-term services agreement for company-wide IT support and management services transformation for a US healthcare and hospital services organization. Jordan Herman in Austin wins plaudits for his ‘good business acumen, ability to focus on the key deal elements, and complete subject matter expertise’. Clients include service providers Accenture, Alcatel, Cisco, CSC and Dell and customers in utilities, life sciences and financial services. The group also works closely with leading consulting companies including TPI, EquaTerra, Gartner, The Everest Group, UtiliPoint and Compass.
DLA Piper LLP’s outsourcing group, led by Vincent Sanchez in Chicago, who chairs the US technology, sourcing and commercial practice, includes Mark Radcliffe in Palo Alto. Supported by the firm’s global footprint and strength in technology transactions, and its investment in developing client-facing software applications, the group is recommended for its ‘tremendous breadth and depth’, representing high-profile clients in financial services, healthcare and hospitality. Sanchez and his team recently represented a global financial services company in the $100m outsourcing of the design, build, implementation and hosting of a commercial lending platform for its North America operations. 2011 saw a revival in onshoring and the increased popularity of cloud computing focused attention on data security and protection. Clients include BP, Groupon, Hyatt, Marriott, Medicis Pharmaceutical, Novelis, Red Hat and RBS.
Foley & Lardner LLP’s ‘responsive, knowledgeable’ information technology and outsourcing practice, led by Jim Kalyvas in Los Angeles, comprises 47 attorneys in seven offices. Drawing on the firm’s strengths in intellectual property, technology and data protection, it handles a combination of big-ticket and mid-market deals. According to clients ‘the service is top of the line: experienced, trustworthy, knowledgeable, and pays for itself’. Kalyvas, who is recommended for ‘establishing innovative fee alternatives’, advised InterHealth on outsourcing performance assessment and renegotiating and restructuring an end-of-term outsourcing relationship covering infrastructure and core business applications supporting the company’s care giving activities. Richard Seiden wins praise as ‘a strong transactional lawyer with exceptional business acumen’. Richard Rifenbark ‘brings practical perspective to complex issues’. ‘Phenomenal litigator’ Tami Smason ‘does a fine job of managing expectations’. Michael Overly, who advises Charles Schwab, is singled out for praise. Key clients include 24-Hour Fitness, ADT/Tyco, BJ’s Wholesale Club, Bradley Corporation, Exelon, TD Ameritrade and Union Bank.
Jones Day concentrates its efforts on customer side work, having lost David Guedry and Jason Krieser to K&L Gates. Kevin Lyles in Columbus and Mauricio Paez in New York co-chair the US practice, which handles big-ticket and mid-market deals covering ITO and BPO, facilities, logistics and inventory management for clients in the banking, retail, telecoms, utilities and healthcare industries in the US and internationally, frequently advising the firm’s existing client base on complex transactions. As well as handling outsourcing arrangements for Sprint Nextel Corporation, Paez undertakes energy-related outsourcing transactions, notably advising Xcel Energy on the establishment of a cloud-based database infrastructure for two-way Smart meters. 2011 saw a sharp focus on healthcare outsourcing, driven by the Affordable Care Act. Clients include the Yale New Haven Health System and the City of Hope National Medical Centre in Los Angeles. Other key clients include Oklahoma Gas & Electric, CenterPoint Energy and Encore Energy.
Morgan Lewis’ outsourcing team is led by Barbara Melby in Philadelphia, who is respected throughout the market. 2011 saw an increase in instructions from financial services and healthcare organizations. Work focused on transformational deals and strategic outsourcing with an emphasis on data analytics web-based and mobile solutions and the implications for privacy, security and risk management. With ten offices globally, the group has a prominent international practice that has excellent connections with providers and consultants. Michael Pillion represented Comcast in multiple ITO transactions including a five-year infrastructure operations outsourcing and license agreement with IPsoft, and five-year application development, testing and maintenance agreements with Tata America and Cognizant. In the healthcare sector, Pillion assisted Independence Blue Cross in a series of Indian offshore software application development and maintenance outsourcing transactions. Melby and of counsel Vito Petretti represented Shire Pharmaceuticals in multiple ITO transactions including a five-year network outsourcing transaction with BT Americas, a new multi-year transaction with India-based provider HCL covering global data center operations, network management, application hosting and support, and onsite end-user support. Other clients include AllianceBernstein, ConvaTec, Eli Lilly and Starwood Hotels.
At Venable LLP, the ‘experienced, knowledgeable and responsive’ William Russell and James Nelson in New York, complement Nora Garrote and A J Zottola in Washington DC, who combine intellectual property and technology expertise. Clients appreciate Zottola’s ‘excellent domain knowledge; he has good judgment and common sense and his even temperament allows for a collaborative effort’. As well as representing longstanding client GE, recent instructions included representing Jones Lang LaSalle Americas in a multi-year agreement for facilities management and maintenance, project management and lease administration. The group has particular strength in BPO, ITO and procurement in the healthcare and energy sectors with a particular focus on cloud services. A prestigious client list includes Verizon and Accenture. Anthony Saur from DLA Piper LLP and senior associate Michelle Gross from Loeb & Loeb LLP strengthened the team.
White & Case LLP advises major clients on strategic global sourcing and complex, large-scale infrastructure transactions. Led by well-known outsourcing expert Trevor Nagel, the Washington DC group features Robert Hasty and Lee Van Blerkom, and complements the global practices of Adam Chernichaw and Daren Orzechowski in New York. Nagel’s longstanding clients include Chevron. Together with Van Blerkom, he advised Coca-Cola Enterprises on dismantling a complex pan-Atlantic outsourcing transaction following The Coca-Cola Company’s purchase of the North American operations of Coca-Cola Enterprises. Orzechowski is assisting salesforce.com with a license and strategic alliance agreement with Dun & Bradstreet for a new data-as-a-service offering. Other clients include Best Buy and Commonwealth Bank of Australia.
Nigel Howard’s two-partner outsourcing practice at Covington & Burling LLP in New York is commended for ‘technical expertise, work quality, industry acumen, responsiveness and cost management’, and is supported by the firm’s prowess in life sciences, transportation, broadcasting and media, and sports. Howard has a particular specialism in assisting airline industry clients with mission-critical outsourcing arrangements, notably representing American Airlines in contract negotiations for an IT system and related services with Google. Outsourcing to the cloud is a major issue. The group has been involved in new developments in technology and outsourcing in the life sciences industries, including outcome data research and analytics, compliance and persistence program management, third party logistics, and offshore clinical trials. In the healthcare industry, the group negotiated contracts for outsourced electronic medical records systems. New clients in 2011 include Reliance Industries.
Dentons advises on national and international strategic sourcing transactions, including ITO, HRO, BPR, BPO, facilities management, SaaS, infrastructure-as-a-service, platform-as-a-service, and cloud computing. The team, led by Victor Boyajian in New York and Natalie Spears in Chicago, focuses almost exclusively on the customer side, representing companies in all the firm’s key industry sectors. Rosemary Gullikson and Lisa Weiss, who is ‘excellent on all counts’, advised Sony Music Entertainment on the outsourcing of its royalty processing functions. John Funk in Dallas, who is recognized by peers and clients, represented W G Grace & Company in a multi-year global outsourcing agreement with IBM for strategic sourcing services. Spirit AeroSystems is another key client. The well-respected Ross Docksey is advising a major retailer in on outsourcing responsibility for designing, building, and operating a central fill pharmacy facility and representing Rytec Corporation in several outsourcing negotiations.
Hogan Lovells US LLP’s US practice is supported by the firm’s global outsourcing group and regulatory strength, and represents customers and vendors in multijurisdictional and cross-border mandates. Practice group head Philip Porter in McLean assisted the Air Transport Association with outsourcing to iGate Patni the development and hosting of an online marketplace for surplus aircraft parts. A prestigious client list includes Chiquita Brands, Constellation Energy Group, Ford Motor Company News Corporation and Novartis.
Clients recommend Kaye Scholer LLP’s practice group head William Tanenbaum in New York for ‘understanding and developing the business and technology interrelationship’. He ‘draws on a truly impressive array of technology law expertise, creativity, high integrity and common sense, and he gets parties to closure’. The firm’s strength in financial services and defense gives it valuable expertise in managing outsourcing transactions in heavily regulated industries. Cloud computing, virtualization and data analytics in the context of big data are key specialisms along with energy efficiency and cleantech. In 2011, the group focused on public sector outsourcing, with recent mandates from the New York City Housing Authority and Washington State. The firm also saw an increase in work with mid-sized vendors in India offering knowledge process. Private sector clients include Novartis, CLS Bank and Axa Financial.
Kelley Drye & Warren LLP is recommended for its ‘consistently high-quality advice’ to vendors and their clients. The practice is supported by the firm’s strength in financial services, healthcare, life sciences and telecoms. It is especially strong in offshoring, benefiting from an affiliate office in India, which enables it to advise on any outsourcing transaction involving India-based resources or assets. On the provider side, the group represented Accenture in telecoms deals ranging from the provisioning of landlines to application development, maintenance and infrastructure deals. Practice head W Michael Ryan in Chicago represented real estate developer Gale International in its negotiations with Cisco Systems related to the formation of a joint venture for the provision of technology services and equipment into one of the largest city-scale real estate developments in Asia. Other deals involved renegotiating existing outsourcing deals and updating IT, with a particular focus on cloud computing. Clients range from large multi-national corporations to early-stage companies looking to commercialize cutting-edge technologies and business practices, and cut cross numerous industry sectors, including banking, insurance, healthcare, telecoms and IT.
Kilpatrick Townsend & Stockton’s outsourcing practice, headed by James Steinberg in Atlanta, advises national and international clients in the telecoms, financial, healthcare and technology industry. Although provider work included representing AT&T, the practice work focuses on the customer side. The group’s ‘exceptionally fast and capable’ attorneys guide companies through the entire sourcing process, advising on the renegotiation, restructuring or termination of existing outsourced arrangements, in-sourcing or re-sourcing previously outsourced functions, monitoring compliance and enforcing contractual commitments. James Paine and Joshua Ganz advised a global beauty company on the multi-phased outsourcing of its North American supply chain and logistics solution, and represented a private sports retailer in negotiations to license, implement and support an Oracle enterprise merchandise management system. Wayne Elowe represented Neusoft Corporation, the largest outsourcing service provider in China. Atlanta managing partner and ‘superior attorney’ Wab Kadaba is singled out for praise.
Orrick, Herrington & Sutcliffe LLP advises companies of all sizes from high-growth start-ups to Fortune 500 corporations, and handles public and private sector outsourcing transactions on the client and vendor side. Stephanie Sharron in Menlo Park represents the Administrative Office of the Courts in the outsourcing of strategic IT development for California state trial courts. Sharron collaborated with the firm’s Paris office, representing mobile banking and payment provider Obopay in a strategic IT and managed services transaction with Société Générale.
Paul Hastings LLP’s strategic outsourcing practice is recommended for its ‘excellent level of service, with particular emphasis on industry knowledge and commercial acumen’. Supported by the firm’s corporate and IP strength, attorneys advise on all aspects of large-scale BPO and ITO transactions, ASP arrangements, systems integration and voice and data network procurements. David Klein in New York ‘has a good understanding of the intricacies particularly of software-related contracts and disputes’. Klein represents customers and providers, recently advising Citco Fund Services in connection with a master outsourcing agreement with MAN Group. He also assists clients with insourcing and terminating existing outsourcing agreements.
Proskauer Rose LLP’s ‘knowledgeable, responsive’ team represents customers and vendors in evaluating, structuring, negotiating and managing projects ranging from single-sourced to complex, competitively-bid outsourcing transactions. Jeffrey Neuburger’s strong technology background supports his work with clients in the media, advertising, technology and telecoms sectors involved in outsourcing transactions. Recent instructions include representing Time Warner Cable in outsourcing agreements with Microsoft, Cisco, JDA, SunGard, Adobe, and other major technology and services companies. Daryn Grossman is also recommended. Other clients include American Express, Arvato, Hearst Group, Insight Communications, Loehmann’s, Markit Group, Scholastic and Scripps.
Skadden, Arps, Slate, Meagher & Flom LLP represents vendors and customers in large complex outsourcing agreements, often supporting M&A transactions with IP and asset transfer elements. It represents large blue-chip companies, notably in the financial services industry through all stages of an outsourcing project. Outsourcing projects span all industry sectors, and include IT services, call centers, human resources functions, procurement and enterprise-wide business processes. Attorneys also assist with in-sourcing and the termination and renegotiation of existing outsourcing arrangements. The firm’s network of international offices supports its capacity to handle offshoring transactions involving providers in India and China. Stuart Levi, head of the global sourcing group, represented Citigroup in connection with providing fund administration outsourcing services to a global financial institution and Hexaware, an India-based outsourcing provider, in connection with outsourcing agreements in the healthcare industry. Rita Rodin Johnston and Jose Esteves focus on the IP aspects of complex outsourcing deals.
Sutherland Asbill & Brennan LLP’s outsourcing group, led by Scott Hobby in Atlanta is recommended as ‘client oriented, business savvy and the best anywhere on fees, value assessment and economic realities’. The 20-strong outsourcing team handles customer-side initiatives including BPO, ITO/infrastructure, ADM, software system acquisition, shared services, joint ventures and M&A support. 2011 saw companies shift their outsourcing strategy from large-scale, single provider deals to SaaS relationships, which are changing the customer-supplier relationship. John Miller, Charles Hollis and Sean Christy are recommended. The practice was strengthened by the arrival of Robert Jones from Accenture. Clients include Hilton Worldwide and Equifax.
Thompson & Knight LLP in Texas handles complex multi-process outsourcing transactions for energy, public utility/electric power, manufacturing and telecoms companies, retail businesses and banks. Houston-based Jeffrey Andrews and his team represented Consumers Energy in outsourcing agreements for applications development and maintenance services with five different vendors and acted for Salt River Project in structuring and negotiating a significant software license with SAP and a systems integration agreement with Accenture. The firm represents service providers and customers in large and mid-tier outsourcing transactions. Key clients include Oncor Electric Delivery Company and Southwest Airlines.
Winston & Strawn LLP’s outsourcing group is recommended for ‘timely, advice and value for money’. Glynna Christian in New York assisted a global financial services institution with refreshing multibillion-dollar, multi-vendor outsourcing arrangements across its technology platforms and with outsourcing its global procurement functions and core processing services. Christian recently advised a global hospitality company on a $250m IT infrastructure outsourcing. Eric Cowan handled a significant transaction in China involving third party rights to procure, aggregate, organize, license and distribute medical data.